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What He Said - CenturyTel customer service complaint, part 2 [entries|archive|friends|userinfo]
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CenturyTel customer service complaint, part 2 [Oct. 13th, 2008|08:32 am]
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[mood |angryangry]

I am absolutely steaming. I cannot believe what I was just told by "Mary in Repair" at CenturyTel. (I asked if she has some kind of employee number or some way she is identified within the company. She declined to give me any further identifying information.)

Apparently, the job ticket I opened over the weekend to get my crappy service fixed has been closed. Mary tells me, the notes in the file are something to the effect of, "customer is unable to dial correctly, he's only dialing 505 area code, none of our logs show a 575 number being attempted."

Of course you aren't going to find any record of those attempts. They never went through! Your stupid switching system never registers when I'm dialing a 575 number, because a recording cuts in and tells me I need to dial my local area code "in order to complete this call."

Mary once again didn't believe that I was trying to dial a real number, so once again, a telephone operator called and bothered them for no reason. Once again, I had to describe this entire set of circumstances. Once again I was treated like an idiot who cannot dial his own telephone.

When I told Mary that I thought it was ridiculous that the job ticket I had open for the past 48 hours was closed "because your notes say I'm an idiot who doesn't know how to dial his telephone", Mary started to backpedal. "Oh no, sir, that isn't what these notes say."

When will this company start treating me like I'm not an idiot? When will they believe that I am actually having this problem, and that I'm not making this up? Even more important, when is this going to be FIXED??? CenturyTel has another 24 hours, and then I take this up the ladder.

EDIT: Google search terms again: Centurytel cannot call New Mexico bad customer service complaint
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Comments:
[User Picture]From: dandelionwhine
2008-10-13 06:09 pm (UTC)

(Link)

this doesn't solve your problem, but if you want to call home, i have a phone you can use.
three, actually.
[User Picture]From: hippybear
2008-10-13 06:18 pm (UTC)

(Link)

*smile* you are very kind.

I actually have a bit of a workaround here. I happened to come across an old MCI prepaid calling card, and if I go through the process of calling through their system, I can get through.

Which is why I'm convinced that this is a Centurytel problem.